Terms of Service

Terms and Conditions

URFEND respects and protects your privacy. Below, we provide important information on how we process the General Terms and Conditions.

These General Terms and Conditions apply to all activities permitted in the online store available at www.urfend.com (hereinafter referred to as "the Website").

These General Terms and Conditions are binding for all users. We ask you to read them carefully. If you do not agree with any part of these General Terms and Conditions or if you disagree with them entirely, you should not use our Website or our services. The General Terms and Conditions represent a valid contract between you and the Company.

The owner of the Website will exercise due diligence to ensure that the data presented on the Website is detailed and up-to-date. At the same time, the owner of the Website also reserves the right to change the content of the Website or to stop complementing it at any time, without any prior notice. Additionally, the owner of the Website may also change the services, products, prices, or programs described on this Website at any time and without any notice.

• Using the Online Store

URFEND operates the online store in accordance with the General Terms and Conditions. The online store is available to buyers at any time, and URFEND reserves the right to temporarily deactivate or suspend the online store without prior notice.

It is possible that the online store may be temporarily unavailable or that payments cannot be processed temporarily due to maintenance or updating of the online store. The Company will not be held responsible for any damages that may occur during the maintenance and/or updating of the online store.

• Placing Orders in the Online Store

The sales contract concluded between the Supplier and the Buyer is considered concluded when the Buyer confirms the order (the Buyer receives a confirmation email with the status "Order confirmed"). From that moment, the prices and all other conditions of the purchase are fixed and applicable to both the Supplier and the Buyer. The sales contract is stored on the Company's server in Electronic format.

Purchase Procedure:

Step 1: In the offer available in the online store, the Buyer selects the desired item and quantity and confirms their choice by clicking "Add to cart." If the buyer wants to buy several different items, the process should be repeated for each item individually. When the Buyer completes the item selection process, they can proceed with the purchase process by clicking the "Checkout" button.

Step 2: In this step, the Buyer fills out the form with the personal data necessary for the delivery of the order placed. After completing the form, the Buyer may, in certain cases, choose from various possible delivery options and add other products or services to their order. In this step, the Buyer is also informed of the estimated delivery date. Before finalizing the order, the Buyer has the option to choose from various different payment methods. Considering the selected choice, the final amount to be paid is recalculated before finalizing the purchase. The Buyer confirms the purchase process by clicking the "Complete purchase" button.

Step 3: After completing the purchase, the Website displays a confirmation message to the Buyer indicating that the order has been successfully submitted and providing the details of the submitted order. Additionally, the Buyer also receives a confirmation email to the email address indicated in Point 2, which contains a general description of the order, instructions for using the ordered products, and instructions for picking up the order or filling out complaints if the Buyer is not satisfied with the product or no longer wants it. All information provided to us when submitting your order will be processed in accordance with the Privacy Policy published here.

Please note that the total purchase amount, including delivery or other costs applicable to the purchase, will be charged after confirmation of your order. We will inform you of any additional costs before submitting your order. Any additional costs may be related to the selected payment method.

• Prices, Payment Methods, and Promotions

Prices

All prices indicated on the Website are in USD ($) and include VAT. Prices apply from the moment the order is placed. The offer is applicable until canceled.

NOTICE: This is a retail online store whose target audience is exclusively end customers (B2C). For this reason, we do not allow B2B sales on this Website and we also do not offer the option to issue invoices to legal entities. This also means that subsequent corrections to invoices (from individuals to legal entities) are not allowed, since the sales transaction is exclusively concluded with an individual.

If you wish to establish a B2B relationship with our company and purchase large quantities of our products (full package/full lot with a minimum purchase value of 5,000.00 USD + VAT), you can contact our wholesale store via email support@urfend.com

Payment Methods

You can use the following payment methods in our online store:

• Payment with debit/credit card;
• Payment with PayPal;

URFEND reserves the right to verify the selected payment method through authentication means. Additionally, we also reserve the right to further examine the selected payment method by asking you to provide proof of payment.

Promotions

The Website also offers discounts and other promotions that reduce product prices (hereinafter referred to as "promotions"). In each promotion, a reduced price is offered for a certain limited period of time. The reduced price applies to all purchases made during the promotion.

Please note that some promotions are only aimed at new users who have not yet made purchases in our online store. In this case, such promotion does not apply to existing Users. Any attempt to use this type of promotion will be immediately blocked, and the email addresses used for such misuse will be deleted without prior notice. Generally, discounts and other promotions are not cumulative unless each individual promotion explicitly specifies otherwise.

• Costs and Delivery of Goods

Prices do not include any delivery costs. Delivery costs can be found in the online store, where you will have the option to select your delivery method. Our company offers two delivery methods: standard and express. The main difference between these two methods is that standard delivery is free of charge, while express delivery incurs a fee. Orders with express delivery are handled and packaged with higher priority. Before selecting the desired delivery method, check the price set next to each individual choice. When submitting the order, you will see a summary showing the purchase cost, delivery cost, and total cost.

The products you ordered will be delivered to the address you entered on our Website as the delivery address.

The anticipated delivery time is available to the Buyer at the time of submitting the order. The Company reserves the right to extend the delivery time in case of increased demand or delivery service delays.

If you cannot receive your order, the carrier will try to arrange a new delivery method and location with the Buyer, or will leave instructions to pick it up at a collection point.

If the carrier does not contact the Buyer, they will make another attempt to deliver the order the next business day. If the second attempt also fails, the order and its contents will be returned to the sender.

The amount paid for unsuccessful delivery and pre-paid orders (if applicable) is automatically refunded within 10 (ten) business days from the registration of the return of the order by the warehouse or from the moment the Company establishes that the order was not successfully delivered.

Security Alerts on the use of all products:

The use of products from our online store may present a certain risk to life and physical integrity. You must explicitly confirm that you understand that the use of such products represents these risks and fully accept them. By ordering and/or using such products, you confirm that you are aware of such risks, which may include the risk of illness, injury, disability, or death. You must assume full responsibility for any consequences that may arise from ordering and/or using the products.

Before using any of the products, you must read the respective instructions for use.

Before use, each product must be safely tested. If you are unsure how to test the product, we ask that you do not use the product, inform us of this situation, or return the product.

The company assumes no responsibility for direct or indirect damages incurred by the use of products ordered on the Website, regardless of whether the products are used correctly or incorrectly by the Buyer or a third party. This exclusion applies to the extent permitted by law.

If a claim is made against the Company, the Company limits its liability for damages to three times the market price of the product.

We strive to offer descriptions and photographs of products that are as detailed and accurate as possible. However, we cannot guarantee that all product information and photographs are completely accurate. Since some products may be purchased from various different suppliers, there may be some differences in the appearance of the packaging or the product. These differences do not in any way affect the quality or functionality of the product.

• Right to Terminate the Contract

A Buyer who makes a purchase in our online store has the right to terminate the Contract. This termination of the Contract can be communicated within 14 days from the date of delivery of the order and must be communicated to the Company by the delivery service. The buyer does not need to communicate the reason for their decision. This right to terminate the contract only applies to buyers who are individuals and who acquire goods and services for purposes other than their professional or lucrative activity.

If you have any questions or difficulties, please do not hesitate to contact us, contact us via email: support@urfend.com